Contact & Support

We recommend booking at least 2-3 months in advance for peak season trips (summer, holidays). For off-season adventures, 4-6 weeks is usually sufficient. Popular expeditions like Patagonia W Trek often fill up 6 months ahead. Check our adventures page for real-time availability.

Full refund if cancelled 60+ days before departure. 50% refund for 30-60 days notice. Within 30 days, we offer trip credit for future adventures. In case of severe weather or force majeure, we provide full refunds or free rescheduling. See our full cancellation policy for details.

It depends on the trip. We rate each adventure as Easy, Medium, or Hard. Easy trips require basic walking ability. Medium trips need moderate cardiovascular fitness. Hard trips (peak climbing, long treks) require good physical conditioning. Each trip page includes detailed fitness requirements and preparation guides.

We provide all group equipment (tents, cooking gear, safety equipment). Personal gear (boots, clothing, sleeping bags) should be brought by participants. However, we offer a full gear rental program at discounted rates. Check our gear guide for a detailed packing list specific to your chosen adventure.

Basic liability insurance is included with every booking. We strongly recommend purchasing comprehensive travel insurance that covers medical emergencies, trip cancellation, evacuation, and personal belongings. We partner with WorldNomads and can help you get a quote during checkout.

Absolutely! Many of our adventurers join solo. We have small group sizes (6-12 people) which makes it easy to meet fellow travelers. Solo participants pay the same rate as couples sharing a room, but we can arrange private accommodations for a small supplement. Solo travelers often tell us they made lifelong friends on our trips!

Safety is our top priority. If severe weather threatens your adventure, our guides have the authority to modify routes, delay departures, or cancel the trip. Weather-related cancellations result in full refunds or free rescheduling. Our guides are trained in mountain weather patterns and carry advanced forecasting equipment.

Yes! Our SummitX Explorer Club offers 10% off your second trip and 15% off subsequent adventures. Book two trips within the same calendar year and get a free gear upgrade. We also offer early bird discounts (book 6+ months ahead) and group discounts (4+ people). Contact us for custom package deals.