Returns & Claims

📋 Policy Overview

At Cup Source, we stand behind the quality of every cup, bowl, and packaging solution we deliver. This policy outlines the steps for requesting returns or filing claims for defective or damaged items. All policies apply to both retail and wholesale accounts unless otherwise specified.

↩️ Returns Policy

• Items may be returned within 30 calendar days of delivery for eligible orders.
• Products must be unopened, unused, and in original factory-sealed packaging.
• Custom branded or print-processed items are non-returnable unless defective.
• Orders exceeding 500 units may be subject to a 10% restocking fee.
• Return shipping costs are the responsibility of the customer unless the item is defective.

To initiate a return: Log into your Cup Source account, navigate to Order History, and select Request Return. Alternatively, email returns@cupsource.com with your order number, item SKU, and reason.

📦 Claims Process (Damaged/Defective)

We understand that bulk shipments can occasionally arrive with damage. Our claims process is designed to be fast and transparent:

• File a claim within 14 days of receiving your order.
• Provide clear photographs of the damaged packaging and affected items.
• Include your order number, PO (if applicable), and a brief description of the damage.
• Do not discard damaged inventory until our claims team reviews your submission.

Claims are typically reviewed within 3–5 business days. Approved claims result in either a replacement shipment (expedited at no cost) or a full product refund.

💳 Refunds & Exchanges

Refunds: Approved returns and claims are refunded to the original payment method. Credit card refunds typically post within 5–10 business days. Invoice accounts are credited to your balance for future purchases.

Exchanges: For size, color, or configuration changes, we can exchange items if inventory is available. Exchange shipping is covered by Cup Source for standard sizes. Custom prints are not eligible for direct exchange.

⚠️ What We Don't Cover

• Items used, opened, or repackaged outside of Cup Source facilities.
• Damage caused by improper storage, weather exposure, or handling after delivery.
• Custom printed cups, logos, or branded packaging unless manufacturing defects are proven.
• Orders not filed within the 30-day return or 14-day claims window.
• Price adjustments or disputes on final sale or liquidation inventory.